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We are usually asked about

How many photos do I get when ordering a photo packager or photos with the 3D Showcase?

Usually one to two angles of each room of the interior and one to two angles of the front and rear of the property.  With the 3D Showcase, you will also most likely get a 360-degree photo of the front and rear.

How does copyright work with these photos?

The photographs taken by NUVUE360/Creative Warehouse, Inc. are licensed to you, the agent, broker or homeowner, for a one-time, non-exclusive, commercial use only for the marketing of the given property listed. Electronic use is permitted. You shall not alter the images. Photo credit must be given in videos, books, magazines or newspapers when applicable. The images may only be used in any manner related to the sale of the given property. You can no longer use, license or transfer the images to any party in any way after the close of escrow or listing expiration for that given property or if property changes brokers/agents or homeowner. All other uses outside the sale or listing agreement will be subject to additional image licensing fees. All rights are fully retained by NUVUE360/Creative Warehouse, Inc.

What about editing my photos to look different?

Some things in photos can be edited out or edited in.  We would be willing to discuss if there is something that needs to be adjusted.  Photo editing if possible is only available on digital and digital HDR photography it is not available for the 3D Showcase product at this time.

What video services do you offer?

We offer a full menu of various video services including Zillow walkthroughs and customized smooth gimbal video for any property.  We are a full-service video production company so if you  don’t see it listed just ask and we can provide.

How long are you onsite when shooting photos or producing the 3D Showcase?

Depending on the size of the property and the services ordered, 15-40 minutes for photography. Usually, it takes about 30-60 minutes per 1000 square feet of space.  These times are just estimates due to various factors including how prepared the property is for the shoot, any interruptions during the shoot, etc.

To help keep us on time and to be courteous to others please have the property in a “showing condition” on the scheduled date since we schedule properties back-to-back throughout the day.

How does your scheduling work?

This applies only to the Real Estate sessions – We do our best to accommodate your needs however there are many different things that can happen to throw off a schedule. Exact time appointments are not scheduled due to so many variables such as:
-cancellations/reschedules
-weather
-length of varying times at houses due to different sizes of property and services requested
-adding of additional services while on site
-distances between homes
-traffic and areas covered on any given day.

The night prior to the scheduled date, you or your homeowner will be notified with a 2 hour window via text. If you need to meet or house does not have a code we can use, then a text will be sent to your mobile when approximately 30 minutes away from the property during that time window. Precise timing of arrival cannot be guaranteed because of traffic and unforeseen circumstances at the prior photo shoot. The time windows are due to property’s that may or may not be ready or that cancel.

If I need to cancel for some reason do you charge a fee?

A fee of $150 will be charged if cancellation is less than 24 hours prior to a scheduled session.  There are no cancellation fees if a session is rescheduled.

Do you work everyday?

Normally Monday through Friday but we can work with you.

What are the turnaround times?

Turnaround times for all real estate products is 24 to 48 hours.  Normally most results are delivered easily within 24 hours or sooner.  If there are customize services those turnaround times will be communicated at the time of service request.

How will you deliver the images, video and showcase?

We will send you an email with all pertinent links to images, videos, and showcases.  There will also be instructions within the email that help you to list the items included.

What are your service areas?

Most areas of North Georgia, Eastern Alabama, Southern Tennessee, Western North Carolina, Western South Carolina, Coastal Regions of South Carolina, Georgia, and Northern Florida and Southwestern Alabama.

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770-331-0077

NUVUe360

customerservice@nuvue360.com